Reliability in customer relations
Technological innovation and digitization
Human capital development
Equal opportunities and multiculturalism
Feedback collection system
launched by IMS, o obtain a customer satisfaction index and improve service quality
6
new patents registered by IMS since 2020
38.607
total hours of training between 2020 and 2022 (excluding health and safety training)
22,6%
of managers and top managers are women
More than20
nationalities represented amongst the Group’s staff
Occupational health and safety
Wellbeing and corporate welfare
Protection of human rights
Job creation and local growth
52.227
hours of health and safety training between 2020 and 2022
478
Group employees trained on average per year
4
minor work-related injuries in total, with frequency and severity rates decreasing since 2021
Recognized
insurance coverage, healthcare, accident insurance policies and pension contributions granted to all Group staff
52
cases of parental leave granted since 2020
Smart working
introduced after being tested during the pandemic
No
reported human rights violations in operations falling under Group control
1.263
employees, + 3.4% since 2020
Oltre740.000 €
donated to Foundations and Associations