One of the biggest and most recent innovations, the CRM platform has allowed, starting from the end of 2022, for the implementation of a customer satisfaction indicator. Customers’ assessments following their interaction with the support service will allow IMS, as from 2023, to have high-value data with a view to improving the service offered and managing complaints and any non-compliance.
One of the biggest and most recent innovations, the CRM platform has allowed, starting from the end of 2022, for the implementation of a customer satisfaction indicator. Customers’ assessments following their interaction with the support service will allow IMS, as from 2023, to have high-value data with a view to improving the service offered and managing complaints and any non-compliance.
A new approach to product development
Mylab is the Customer Innovation and Application Center of IMS – is a 800 m2 area directly connected to the company’s headquarters and the Calcinate production hub, which encourages the exchange of know-how between employees. In this area, manufacturers and converters operating in different sectors can meet experts, view the machines in operation, carry out tests with specific materials, explore new applications and technologies, participate in training courses.
The commitment of IMS to innovation, is confirmed also by the Ministry of Business and Made in Italy that in 2023 confirmed the eligibility to the Fund for Sustainable Growth of the company’s research and development project concerning a new family of slitter rewinders with carrying drums for the digital and sustainable converting of paper, non-woven fabrics and the like. In particular, the Ministry and the competent bodies verified “the technical feasibility,economic and financial sustainability,technical quality and impact of the project” with a total benefit of 1.7 million euros on a total recognised cost of 4.8 million euros.
The coreless roll by Rotomac – a brand of IMS Technologies – was a finalist in the 2023 Sustainability Awards, the competition organised by Packaging Europe that is entirely dedicated to sustainability issues and that promotes the adoption of cutting-edge technologies and best practices in packaging. The project, the result of years of research, development, and experimentation, competes in the category dedicated to innovations not yet in commercial use, which promote efficiency in resource utilization, reducing the environmental impact. The coreless alufoil roll involves replacing the traditional cardboard core with a thin sheet of paper, offering multiple benefits in terms of sustainability and efficiency. The heart of the new coreless roll weighs only 7.2 grams, reducing paper usage by 73%. The annual production requires the transportation of only one truck, instead of the eight needed for traditional roll cores, resulting in logistical advantages, reduced storage needs, and a significant decrease in CO2 emissions – lowered by 87.5%.